A Virtual Assistant, or VA, is a remote professional who supports business owners by taking care of essential administrative, operational, and even personal tasks—so you can focus on what truly drives your business forward.

From managing your calendar and inbox, to handling invoicing, project tracking, and client communications, a VA can step in where your time is spread thin or your team lacks bandwidth. With over 18 years of experience in operations, customer service, and leadership, I bring more than just task execution—I bring structure, reliability, and a proactive mindset.

Think of a VA as a trusted right-hand partner who helps streamline your workflow, keep your business organized, and free up hours in your day—all without needing a desk in your office.

A Virtual Assistant (VA) typically supports you by handling specific day-to-day tasks — things like calendar management, inbox organization, document formatting, or creating social media graphics.

An Online Business Manager (OBM), on the other hand, steps in at a higher level to oversee systems, manage projects, lead your team, and track performance. Think of it like having an operations partner — someone who helps you run the business side of things so you can focus on growth and strategy.

If you just need help getting tasks off your plate, a VA is probably the right fit.
If you’re growing fast, juggling multiple moving parts, or feeling like you’re the bottleneck in your own business — an OBM might be just what you need.

Not sure which one is best? Let’s chat — I’ll help you figure it out.

A discovery call is the first step in building a successful working relationship. It gives us a chance to connect, talk through your business goals, and identify where I can step in to support you most effectively. We’ll discuss your current challenges, day-to-day operations, and what’s on your plate—so I can recommend the right level of support tailored to your needs.

It’s also an opportunity for you to ask me anything, get to know my working style, and make sure our values align. After the call, I’ll send over a custom proposal. If everything looks good, I’ll follow up with a contract and invoice—and we’ll get started freeing up your time right away.Description text goes here

Retainers allow me to reserve dedicated time and attention for your business every month. It means you’re not just getting support when I’m “available”—you’re securing a reliable partner who’s embedded in your workflow, consistently tuned in to your priorities, and never overbooked.

This setup helps me plan my schedule in a way that guarantees high-quality, consistent support—and gives you peace of mind knowing you’ve got someone in your corner, ready to help whenever you need it.

All services are billed upfront to secure your spot and ensure a smooth, uninterrupted working relationship. For example, if you purchase a 10-hour package, full payment is required before we begin. For ongoing retainers (3-month or 6-month), I invoice monthly at the beginning of each period.

Please note that work is paused until payment is received—this helps keep everything on track for both of us.

At the moment, I accept payments via PayPal for convenience and security.

No, unused hours don’t roll over. This helps me manage my time effectively and ensures I’m fully available to support all active clients during their booked period.

That said, I always work with you to make sure we use your hours in the most productive way possible—whether that’s handling your to-do list, prepping ahead for the next week, or tackling those tasks you’ve been putting off.

I use a time-tracking tool called Toggl, which allows me to log every task I work on for you with precision. You’ll receive a detailed report at the end of your package (or sooner if requested), outlining exactly how your hours were spent—down to the minute. Transparency is key, and I want you to feel confident that your time (and money) is being well invested.

My regular working hours are Monday to Friday, 9:00 AM to 6:00 PM (Mountain Time – GMT-6). That said, I understand that business needs don’t always stick to a strict schedule—I’m flexible and can adjust a couple of hours earlier or later when needed to support key deadlines, meetings, or time zone differences.

Let’s talk during our discovery call to see what works best for both of us.

My go-to communication tools are Slack and WhatsApp—both are efficient and mobile-friendly, so we can stay in touch whether you're at your desk or on the go.

If your business already uses a different tool (like Microsoft Teams, Google Chat, or another platform), I’m happy to adapt. The goal is simple: seamless, fast communication that works for you.

Absolutely! If you run more than one business, you're welcome to delegate tasks from any of them—as long as everything stays within the scope of our agreed hours and terms of service.

This is a great way to maximize your time and streamline operations across different ventures without needing to onboard multiple assistants.

Absolutely! I can support multiple team members or departments within your business, as long as the total work stays within the agreed-upon hours. This allows your team to benefit from streamlined support without the need to bring on additional help.

Just let me know how you'd like communication and task flow managed—I'll make sure it stays organized and efficient.

You do! All work I complete for you is considered work-for-hire, which means you retain full ownership of any files, documents, systems, or assets created under our agreement.

Once the work is delivered and paid for, it’s entirely yours—no strings attached.

I’m always learning and evolving to keep up with the tools my clients need. If there’s a platform I’m not yet familiar with, I’m happy to get up to speed quickly—whether that’s through self-training or a brief induction from you or your team. My goal is to be as effective and integrated into your workflow as possible.

Some of the tools I’m already confident using include:
Google Workspace & Suite, Microsoft Office 365, Advanced Excel, Canva, Squarespace, Salesforce, ClickUp, Dubsado, Loom, and Zapier.

If your favorite tool isn’t on the list, just ask—I’m a fast learner!

We all have those days when our health takes a hit—and when that happens, I believe it’s important to rest and recover fully to continue delivering quality support.

If I’m ever unwell and need to take a sick day during the workweek (Monday to Friday), I’ll notify you as soon as possible. The missed time will be added back to your monthly retainer, so you won’t lose any of the hours you've paid for. Clear communication and fairness are key, even when life throws a curveball.

Once we’ve had our discovery call and agreed on the scope of work, I’ll send over a proposal outlining the services, followed by an invoice and a simple contract. Once that’s signed and the payment is received, we can begin with onboarding process.

Onboarding typically includes:

1. Reviewing documentation or SOPs

2. Setting up access to tools, email, shared drives, etc.

3. Clarifying expectations, deliverables, and preferred communication

4. Creating shared workspaces or dashboards (like ClickUp, Trello, Google Drive)

5. Testing logins and workflows

6. Aligning on reporting methods or KPIs (if needed)

7. Possibly attending a brief team intro call or shadowing a process

A light onboarding phase—up to 2 hours—is included as a courtesy in your first retainer. This covers essentials like tool access, workflow setup, and agreeing on communication methods. These onboarding hours are not deducted from your purchased service hours.

If your onboarding requires extended training, complex setup, or custom systems, we’ll discuss it upfront. In those cases, additional time may be billed separately at a discounted rate, and we’ll make sure everything is clearly outlined before getting started.